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Send Us Your Feedback

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At VACCA we continually work to improve the quality of our programs and services for our community. That’s why we always welcome your feedback – whether it’s a compliment, suggestion or a complaint. If you’re ever unhappy about something we’ve done, or maybe something we haven’t done, please let us know.

Feedback can be provided in any of the following ways:

  • In the first instance, please speak to your worker if you feel comfortable to do so
  • Use the feedback form below
  • Email us at feedback@vacca.org
  • Call the Continuous Quality Improvement (CQI) team on 9287 8800
  • Fill in a Feedback and Complaints brochure in our reception areas (hand in at reception or post free of charge).

All feedback is treated confidentially (see our privacy policy here) and will only be seen by people who need to see it in order to respond appropriately. As an Aboriginal organisation working within community, we make sure that we’re always careful with any possible conflicts of interest when deciding who is the best person to follow up on your concerns.

Please click here for an explanation of our complaints process and who will be involved in following up your complaint.

 

Online Feedback Form

(The * indicates the minimum information we need in order to follow up your concerns)

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FACEBOOK SCAM ALERT: There are currently a number of Facebook pages posing as VACCA requesting credit card details. Please be sure to never give out your credit card details on social media, and only follow VACCA events that are hosted on our official Facebook, Instagram and Eventbrite pages. Also see our secure online donations and fundraising pages: GiveEasy and GoFundraise.

 

If you have been the target of a scam, please visit www.cyber.gov.au/acsc/report or contact your financial institution immediately.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material. To listen to our Acknowledgement of Country, click here.