Send Us Your Feedback

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At VACCA we continually work to improve the quality of our programs and services for our community -that’s why we always welcome your feedback.

Feedback includes:

  • Telling us what you are happy about 
  • Giving us an idea on how we can do better 
  • Making a complaint 
  • Your rights if you are still not satisfied.

You can provide feedback or make a complaint by:

  • Speaking directly with the VACCA staff who work with you or contacting their Team Leader 
  • Completing the feedback form below
  • Emailing us at 
  • Filling in the feedback and complaints form at your nearest VACCA reception
  • Writing to the VACCA CQI Manager at PO Box 494, Northcote Plaza, Northcote VIC 3070 
  • You have the right to have an advocate or support person assist you with the process

All feedback is treated confidentially (see our privacy policy here) and will only be seen by those who need to see it in order to respond appropriately. As an Aboriginal organisation working within community, we make sure that we’re always careful with any possible conflicts of interest when deciding who is the best person to follow up on your concerns.

Please click here for an explanation of our complaints process and who will be involved in following up your complaint.


Online Feedback Form

(The * indicates the minimum information we need in order to follow up your concerns)

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Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material. To listen to our Acknowledgement of Country, click here.