Feedback and Complaint Process

If you have submitted a complaint to VACCA, we will:

1. Respond to you and acknowledge we  have received it

2. Register your details in our Complaints Register

3. The person investigating the complaint will make contact with you to discuss  your concerns

4. Appeal

   1. If a request is received to appeal a decision made by  VACCA regarding a complaint it will be passed on to  VACCA’s Quality team to record in the Appeals Register

   2. Quality will escalate the request to the area  Director who will manage the appeal. If you are unhappy with how we managed your  complaint, there are other organisations you can contact for assistance. See table below for details. You can also view the Advocacy and Complaints poster  in VACCA’s reception areas, on our website www.vacca.org or ask the VACCA staff who work with you for more details. 

Back to our Online Feedback Form.