If you have submitted a complaint to VACCA, we will:
-
Respond to you and acknowledge we have received it
-
Register your details in our Complaints Register
-
The person investigating the complaint will make contact with you to discuss your concerns
-
Appeal
-
If a request is received to appeal a decision made by VACCA regarding a complaint it will be passed on to VACCA’s Quality team to record in the Appeals Register
-
Quality will escalate the request to the area Director who will manage the appeal. If you are unhappy with how we managed your complaint, there are other organisations you can contact for assistance. See table below for details. You can also view the Advocacy and Complaints poster in VACCA’s reception areas, on our website www.vacca.org or ask the VACCA staff who work with you for more details.
-