How to make a complaint about the National Redress Scheme

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You can make complaints or provide feedback about the National Redress Scheme in the following ways:

  • Email: complaints@dss.gov.au
  • Mail: DSS Feedback, GPO Box 9820, Canberra ACT, 2601
  • Online Form: Click here for the Online Form

If you are not satisfied with the response to your complaint, you can make a complaint to the Commonwealth Ombudsman.

Commonwealth Ombudsman contact details:

  • Phone: Indigenous Line 1800 060 789
  • Mail: Commonwealth Ombudsman, GPO Box 442, Canberra ACT 2601
  • Online Complaint Form: Click here for the Online Complaint Form

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