It has been a challenging year. In late 2019, regional Victoria was impacted by devastating bushfires, and by March of 2020 the entire country was on lockdown due to the COVID-19 pandemic.
As an organisation, we have remained focused and committed to our Clients and Community, delivering outcomes in support of our role to be self-determining for our community, despite the challenges throughout the year.
The five main areas we have focused on this year have been:
- Preparing and protecting our community – we recognise the importance of supporting our community as they navigate through change and in times of crisis
- Connection through healing – we remain focused on outcomes, with an unwavering commitment to cultural strengthening and therapeutic programs to support community wellbeing
- Innovation – we have been resilient and adaptive in our way of working, connecting and delivering service supports during times of change
- Digital transformation – we identified and employed alternative modes and digital technologies and implemented proactive methods of client engagement and support utilising virtual platforms
- Social responsibility – we reconsidered our role taking on a broader role and extended our service offerings and addressed broader risks outside of our remit.