COVID-19 Telephone Support

VACCA’s Family Violence Case Management, Family Violence Therapeutic, Family Violence Men’s programs and VACCA’s staff working in the Orange Doors and MDC’s will continue to be responsive to the families experiencing and affected by family violence, whilst also focusing on the safety and well-being of all of our staff. 

• We will continue to support our clients by telephone, text and teleconferencing facilities, ensuring VACCA’s family violence risk assessment tool and safety planning are rigorously applied
• Face-to-face contact will only occur where clients are identified at high risk and it is deemed absolutely necessary using the VACCA Home Visit guidelines.

Preston –  92878800

Dandenong – 91083500

Frankston- 87960700

Melton- 87462776

Werribee - 97428300

Morwell - 51356055

Oven Murray -   57569000

13 11 14 (24 hours, seven days a week)

Online Chat: www.lifeline.org.au

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Region: National

1800 959 563 (24 hours, seven days a week)

Email: ysns@vahs.org.au

VAHS have established a free and confidential counselling service for Aboriginal and Torres Strait Islander Peoples. Yarning SafeNStrong (YSNS) is available to people and families who need to have a yarn with someone about their wellbeing.

1800 015 188 (24 hours, seven days a week)

Safe Steps is a service for women and children experiencing violence and abuse from a partner or ex-partner, another family member or someone close to them.

Region: Victoria

1800 551 800 (24 hours, seven days a week)

Online Chat: kidshelpline.com.au

Kids Helpline is Australia’s only free, 24/7 phone and online counselling service for young people aged 5 to 25

Region: National

1800 105 303 (9am - 9pm, Monday to Friday)

Djirra provide practical support to all Aboriginal women and people who are currently experiencing family violence or have in the past. 

Region: Victoria

1300 766 491 (9am - 9pm, seven days a week)

The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service.

Region: National

1800 650 890 (9am - 1am, seven days a week)

Online Chat: headspace.org.au/eheadspace

eHeadspace is a confidential, free and secure space where young people 12 – 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.

Region: National

1800 737 732 (24 hours a day, seven days a week)

Online Chat: www.1800respect.org.au

A confidential information, counselling and support service for people impacted by sexual assault, domestic or family violence and abuse.

Region: National

1300 224 636 (24 hours, seven days)

Online Chat: www.beyondblue.org.au

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.

Region: National

1300 789 978 (24 hours, seven days)

Online Chat: mensline.org.au

MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.

Region: National

1800 184 527 (3pm - midnight, seven days)

Online Chat: qlife.org.au/resources/chat

QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Region: National

13 12 78 (5pm - 9am from Monday - Friday, 24 hours on weekends and public holidays)

An after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.

Region: Victoria

1800 435 799 (24 hours, 7 days)

Dardi Munwurro is an Aboriginal men's crisis line offering 24 hour mental health, family and relationship support.

Region: Victoria

1800 888 236 (24 hours, seven days)

Confidential alcohol & drug counselling and referral.

Region: Victoria

13 22 89 (8am - midnight, seven days)

​​Parentline is a phone service for parents and carers of children from birth to 18 years old. They offer confidential and anonymous counselling and support on parenting issues.

Region: Victoria

1300 651 251 (24 hours, seven days)

Online Chat: click here.

A free telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.

Region: Victoria

13 92 76 14 (24 hours, seven days a week)

If you're going through a tough time, 13YARN is here to support you. Call to speak to a trained Crisis Supporter over the phone, any time of the day or night.

Region: National

1800 675 398 (24 hours, seven days)

If you suspect you may have the coronavirus disease (COVID-19) call this dedicated hotline.

Region: National

13 22 29 (24 hours, seven days)

The confidential, 24-hour Maternal and Child Health Line can give you information and advice about the care and health of your child (from birth to school age).

Region: Victoria

1300 606 024 (24 hours, seven days)

Nurse-On-Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.

Region: Victoria