COVID-19 Telephone Support

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Below are a list of 24-hour telephone support services you can call.

If you or anyone you know is in immediate danger  please call 000 now.

If you suspect you have coronavirus  please call 1800 675 398.

To save or share these numbers, download our flyer here.


13 11 14 (24 hours, seven days)

Online Chat: www.lifeline.org.au

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Region: National

Safe Steps - Family Violence Response

1800 015 188 (24 hours, seven days a week)

Safe Steps is a service for women and children experiencing violence and abuse from a partner or ex-partner, another family member or someone close to them.

Region: Victoria

Kids Helpline

1800 551 800 (24 hours, seven days a week)

Online Chat: kidshelpline.com.au

Kids Helpline is Australia’s only free, 24/7 phone and online counselling service for young people aged 5 to 25

Region: National

Djirra - Aboriginal Family Violence Response & Support Service

1800 105 303 (9am - 9pm, Monday to Friday)

Djirra provide practical support to all Aboriginal women and people who are currently experiencing family violence or have in the past. 

Region: Victoria

Men's Referral Service

1300 766 491 (9am - 9pm, seven days a week)

The Men’s Referral Service is a men’s family violence telephone counselling, information and referral service.

Region: National


1800 650 890 (9am - 1am, seven days a week)

Online Chat: headspace.org.au/eheadspace

eHeadspace is a confidential, free and secure space where young people 12 – 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional.

Region: National


1800 737 732 (24 hours a day, seven days a week)

Online Chat: www.1800respect.org.au

A confidential information, counselling and support service for people impacted by sexual assault, domestic or family violence and abuse.

Region: National

Beyond Blue

1300 224 636 (24 hours, seven days)

Online Chat: www.beyondblue.org.au

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.

Region: National

MensLine Australia

1300 789 978 (24 hours, seven days)

Online Chat: mensline.org.au

MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.

Region: National


1800 184 527 (3pm - midnight, seven days)

Online Chat: qlife.org.au/resources/chat

QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Region: National

Child Protection Emergency Service

13 12 78 (5pm - 9am from Monday - Friday, 24 hours on weekends and public holidays)

An after hours emergency service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk and require urgent after hours service.

Region: Victoria

COVID-19 Hotline

1800 675 398 (24 hours, seven days)

If you suspect you may have the coronavirus disease (COVID-19) call this dedicated hotline.

Region: National

DirectLine - Alcohol & Drug Support Line

1800 888 236 (24 hours, seven days)

Confidential alcohol & drug counselling and referral.

Region: Victoria

Maternal & Child Health Line

13 22 29 (24 hours, seven days)

The confidential, 24-hour Maternal and Child Health Line can give you information and advice about the care and health of your child (from birth to school age).

Region: Victoria



1300 606 024 (24 hours, seven days)

Nurse-On-Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, seven days a week.

Region: Victoria

ParentLine Victoria

13 22 89 (8am - midnight, seven days)

​​Parentline is a phone service for parents and carers of children from birth to 18 years old. They offer confidential and anonymous counselling and support on parenting issues.

Region: Victoria

SuicideLine Victoria

1300 651 251 (24 hours, seven days)

Online Chat: click here.

A free telephone, video and online counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.

Region: Victoria

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material. To listen to our Acknowledgement of Country, click here.