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What happens if I don't feel safe?

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If you or anyone you know is in immediate danger please call 000 now.

It is important for anyone experiencing family violence to know that family violence is never ok, no matter the circumstances or situation.

Here is some information and resources to support you and your loved ones to stay safe.

Who do I call if I don't feel safe in my home?

If you or someone you know is in immediate danger please call 000 now.

It is important for anyone experiencing family violence to know that family violence is never ok, no matter the circumstances or situation.

At VACCA, we have two programs if you are experiencing family violence and need support:  

We also strongly encourage you to contact support services such as the numbers below:

Emergency Services - Police, Ambulance, Fire

  • Phone: 000
  • 24 hours, seven days

Safe Steps - Family Violence Response

  • Phone: 1800 015 188
  • 24 hours, seven days

1800RESPECT

  • Phone: 1800 737 732
  • 24 hours, seven days
  • Online chat here

Sexual Assault Crisis Line

  • Phone: 1800 806 292
  • 24 hours, seven days

VACCA Family Violence Programs

  • Phone: (03) 9287 8800
  • 9am-5pm, Mon - Fri

Djirra - Aboriginal Family Violence Response & Support Service

  • Phone: (03) 9244 3333
  • 9am - 9pm, Mon - Fri

Lifeline

  • Phone: 13 11 14
  • 24 hours, seven days
  • Online chat here

SuicideLine Victoria

  • 1300 651 251
  • 24 hours, seven days

Relationships Australia

  • 1300 364 277

Men's Referral Service

  • 1300 766 491
  • 9am - 9pm, seven days

MensLine Australia

  • 1300 789 978
  • 24 hours, seven days
  • Online chat here

eHeadspace

  • 1800 650 890
  • 9am - 1am, seven days
  • Online chat here

Beyond Blue

  • 1300 224 636
  • 24 hours, seven days
  • Online chat here

Kids Helpline

  • 1800 551 800
  • 24 hours, seven days
  • Online chat here

QLife

  • 1800 184 527
  • 3pm - midnight, seven days
  • Online chat here
What can I do if I am concerned someone else feels unsafe?

If you or someone you know is in immediate danger please call 000 now.

If you are worried someone you love is isolated with a violent or abusive person, there are ways you can help keep them safe.

  • Make a plan to check in with them daily by phone. Video call is best.
  • Coordinate a safe catch up in person. Maybe at a supermarket or when kids are dropped off or picked up at school.
  • If you need an excuse to call, use your own social isolation as the reason why you are ringing more often than normal.
  • Offer to make phone calls to support services (listed below) to see if they are open or if there are any restrictions to services during the pandemic.
  • If their call log is being monitored, you can offer during your chat to conference call in a professional (such as a family violence worker or lawyer).
  • Offer for your address to be used as their postal address for sensitive mail.
  • Offer to keep a list for them of key support names and numbers.
  • Offer to transport them or let them use your phone.
  • Always believe them and ask them how they feel you can help.
  • Call 000 if at any time they are in immediate danger.

Download this advice here.

Family Violence Support Services

We encourage you to contact support services such as the numbers below for advice on how to help the person you are concerned for.

Emergency Services - Police, Ambulance, Fire

  • Phone: 000
  • 24 hours, seven days

Safe Steps - Family Violence Response

  • Phone: 1800 015 188
  • 24 hours, seven days

1800RESPECT

  • Phone: 1800 737 732
  • 24 hours, seven days
  • Online chat here

Sexual Assault Crisis Line

  • Phone: 1800 806 292
  • 24 hours, seven days

VACCA Family Violence Programs

  • Phone: (03) 9287 8800
  • 9am-5pm, Mon - Fri

Djirra - Aboriginal Family Violence Response & Support Service

  • Phone: (03) 9244 3333
  • 9am - 9pm, Mon - Fri

Lifeline

  • Phone: 13 11 14
  • 24 hours, seven days
  • Online chat here

SuicideLine Victoria

  • 1300 651 251
  • 24 hours, seven days

Relationships Australia

  • 1300 364 277

Men's Referral Service

  • 1300 766 491
  • 9am - 9pm, seven days

MensLine Australia

  • 1300 789 978
  • 24 hours, seven days
  • Online chat here

eHeadspace

  • 1800 650 890
  • 9am - 1am, seven days
  • Online chat here

Beyond Blue

  • 1300 224 636
  • 24 hours, seven days
  • Online chat here

Kids Helpline

  • 1800 551 800
  • 24 hours, seven days
  • Online chat here

QLife

  • 1800 184 527
  • 3pm - midnight, seven days
  • Online chat here
Will my conversation be confidential?

Most family violence support services are confidential. This means they won’t share your personal information with any other organisation without your permission, except when they are required to do so by law.

If you are concerned about confidentiality, speak to the support service about your concerns at the start of your call. They will be able to support you.

Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material. To listen to our Acknowledgement of Country, click here.