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How can I get extra support?

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There is a range of support available for community members who need assistance during the COVID-19 pandemic. Find out more below.

How can I access emergency relief?

There is a range of support available for community members who need assistance during the COVID-19 pandemic.

VACCA Emergency Relief Program

Through our Emergency Relief Program, we can help:

  • provide food vouchers
  • support to pay bills
  • other material aid
  • referral to financial counselling and other support services for our clients. 

Contact your caseworker or your nearest VACCA office to find out more.

Emergency Relief Packs

Emergency relief packs will be distributed to isolated and vulnerable people in quarantine who have no family or friends that can help out. If you are unable to access goods or medicines due to hardship or vulnerability while being directed to self-isolate, you can access a relief pack.

Relief packs contain a box of groceries for 14 days and can be tailored for various needs to include items such as baby formula, nappies and toilet paper.

To access a relief pack, call: 1800 675 398.

These relief packs are being provided by the Victorian State Government.

Priority Assistance - Supermarket Home Delivery

Some supermarkets have introduced priority home deliveries to help elderly people, people with a disability, those with compromised immunity and those in mandatory isolation.

If you are a VACCA client and need assistance signing up with your local supermarket and placing your first online order, please contact your caseworker.

Find out more:

Woolworths have also developed a Basics Box for vulnerable families and individuals. Learn more here.

Free PBS Medication Delivery

There is now a free home delivery service for medication for people who are sick, vulnerable or self-isolating.

People who are eligible include:

  • People who are sick.
  • People who are self-isolating.
  • Anybody over 70.
  • First Nations people over the age of 50.
  • People with chronic health conditions or whose immune systems are compromised.
  • Women who are pregnant or have a new baby.

How it works:

  • Pharmacies can now use Australia Post to mail essential medications to your door.
  • The service is for PBS medications; however, you can ask the pharmacy to add other over-the-counter medications to the delivery.
  • You can have a delivery once per month.
  • To order, call your local pharmacy (different pharmacies will have different ordering systems).

Click here to find more information

Can VACCA help me if my family is in crisis?

We are still providing services and support for families in crisis. Call your nearest office and ask for help.

  • Preston (Head Office): (03) 9480 7300
  • Chirnside Park: (03) 8727 0200
  • Dandenong: (03) 9108 3500
  • Melton: (03) 8746 2776
  • Frankston: (03) 8796 0700
  • Morwell: (03) 5135 6055
  • Ovens Murray: (03) 5756 9000
  • Werribee: (03) 9742 8300
What do I do if I have no-one to support me - I can't get my medication or groceries?

There is a range of support available for community members who need assistance during the COVID-19 pandemic.

Emergency Relief Packs

Emergency relief packs will be distributed to isolated and vulnerable people in quarantine who have no family or friends that can help out. If you are unable to access goods or medicines due to hardship or vulnerability while being directed to self-isolate, you can access a relief pack.

Relief packs contain a box of groceries for 14 days and can be tailored for various needs to include items such as baby formula, nappies and toilet paper.

To access a relief pack, call: 1800 675 398.

These relief packs are being provided by the Victorian State Government.

Priority Assistance - Supermarket Home Delivery

Some supermarkets have introduced priority home deliveries to help elderly people, people with a disability, those with compromised immunity and those in mandatory isolation.

If you are a VACCA client and need assistance signing up with your local supermarket and placing your first online order, please contact your caseworker.

Find out more:

Woolworths have also developed a Basics Box for vulnerable families and individuals. Learn more here.

Free PBS Medication Delivery

There is now a free home delivery service for medication for people who are sick, vulnerable or self-isolating.

People who are eligible include:

  • People who are sick.
  • People who are self-isolating.
  • Anybody over 70.
  • First Nations people over the age of 50.
  • People with chronic health conditions or whose immune systems are compromised.
  • Women who are pregnant or have a new baby.

How it works:

  • Pharmacies can now use Australia Post to mail essential medications to your door.
  • The service is for PBS medications; however, you can ask the pharmacy to add other over-the-counter medications to the delivery.
  • You can have a delivery once per month.
  • To order, call your local pharmacy (different pharmacies will have different ordering systems).

Click here to find more information

For more services available

For all Centrelink and Federal government support packages announced, visit Department of Social Service.

How can I get extra support as I am caring for my kids, grandchildren, grandparents and/or others?

There is a range of support available for community members who need assistance during the COVID-19 pandemic.

Emergency Relief Packs

Emergency relief packs will be distributed to isolated and vulnerable people in quarantine who have no family or friends that can help out. If you are unable to access goods or medicines due to hardship or vulnerability while being directed to self-isolate, you can access a relief pack.

Relief packs contain a box of groceries for 14 days and can be tailored for various needs to include items such as baby formula, nappies and toilet paper.

To access a relief pack, call: 1800 675 398.

These relief packs are being provided by the Victorian State Government.

Priority Assistance - Supermarket Home Delivery

Some supermarkets have introduced priority home deliveries to help elderly people, people with a disability, those with compromised immunity and those in mandatory isolation.

If you are a VACCA client and need assistance signing up with your local supermarket and placing your first online order, please contact your caseworker.

Find out more:

Woolworths have also developed a Basics Box for vulnerable families and individuals. Learn more here.

Free PBS Medication Delivery

There is now a free home delivery service for medication for people who are sick, vulnerable or self-isolating.

People who are eligible include:

  • People who are sick.
  • People who are self-isolating.
  • Anybody over 70.
  • First Nations people over the age of 50.
  • People with chronic health conditions or whose immune systems are compromised.
  • Women who are pregnant or have a new baby.

How it works:

  • Pharmacies can now use Australia Post to mail essential medications to your door.
  • The service is for PBS medications; however, you can ask the pharmacy to add other over-the-counter medications to the delivery.
  • You can have a delivery once per month.
  • To order, call your local pharmacy (different pharmacies will have different ordering systems).

Click here to find more information

For more services available

For all Centrelink and Federal government support packages announced, visit Department of Social Service.

 

Can I get help after hours?

Below is a list of after hour telephone support services you can call. 

If you or anyone you know is in immediate danger — please call 000 now.

If you suspect you have coronavirus — please call 1800 675 398.

Lifeline

  • 13 11 14
  • 24 hours, seven days
  • Online chat here

Safe Steps - Family Violence Response

  • 1800 015 188
  • 24 hours, seven days

Kids Helpline

  • 1800 551 800
  • 24 hours, seven days
  • Online chat here

Men's Referral Service

  • 1300 766 491
  • 9am - 9pm, seven days

eHeadspace 

  • 1800 650 890
  • 9am - 1am, seven days 
  • Online chat here

1800RESPECT

  • 1800 737 732
  • 24 hours, seven days
  • Online chat here

Beyond Blue

  • 1300 224 636
  • 24 hours, seven days
  • Online chat here

MensLine Australia

  • 1300 789 978
  • 24 hours, seven days
  • Online chat here

QLife

  • 1800 184 527
  • 3pm - midnight, seven days
  • Online chat here

Child Protection Emergency Service

  • 13 12 78
  • 5pm - 9am Monday - Friday, 24 hours on weekends and public holidays

DirectLine - Alcohol & Drug Support Line

  • 1800 888 236
  • 24 hours, seven days

Maternal & Child Health Line

  • 13 22 29
  • 24 hours, seven days

Nurse-On-Call 

  • 1300 606 024
  • 24 hours, seven days

ParentLine Victoria

  • 13 22 89
  • 8am - midnight, seven days

SuicideLine Victoria

  • 1300 651 251
  • 24 hours, seven days

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